Research and evaluation helps organizations turn information into knowledge, which enables organizations to more truly understand organizational performance. The perspectives provided by our experience allows us to evaluate the data gathered by our variety of proven methods. CESD’s support gets below the surface to reveal the hidden dynamics at play throughout the organization and the details of the environment within which the organization functions.
Our approach is always customized to fit your specific situation by listening, observing, analyzing, and documenting, which is vital to any organizational improvement effort. We employ a variety of tools in service to the types of projects we’ve supported:
- Program evaluation
- Research design
- Focus groups
- Voice of the Customer assessments
- Board of Directors surveys
- Employee feedback surveys
- Feasibility study
- Market assessment
- Customer requirements assessment
Our research and evaluation capabilities can support the initiatives your organization pursues by providing the knowledge you need to move forward. Research and evaluation also blends well with operations excellence initiatives and organization development efforts.